Electronic Communications Services in France: Q2 2025 Market Observatory (Arcep / CREDOC)

Summary

• Operator retail revenue was 9.3 billion euros excluding VAT in the second quarter of 2025, down 0.6% and 1.2% over one year in the first and second quarters after four and a half years of continuous growth.p.2
• Mobile services revenue fell 3% over one year in the second quarter against 2% in the first quarter.p.2
• Revenue from mobile services and terminals reached 4.4 billion euros excluding VAT, down 2.1% over one year.p.2
• Fixed internet service revenue grew 2.1% in the second quarter against 6.8% a year earlier, and the average monthly bill reached 37 euros excluding VAT.p.2
• The number of broadband and ultra-fast broadband subscriptions reached 32.7 million at end of June 2025.p.4
• DSL copper subscriptions fell to 5.1 million, 16% of the total, and more than 28 million SIM cards were active on 5G networks.p.4

Key insights

1. Fibre subscriptions grew by 2.8 million in a year, against 3.1 million a year earlier.p.4
2. Fixed-use 4G/5G SIM cards reached 560,000 at the end of June 2025.p.4
3. Mobile customers consumed 4.2 exabytes in the second quarter, with growth around 12%.p.6
4. A customer used on average 17.8 GB per month of data.p.6
5. A customer sends on average 72 SMS per month, against 250 at the 2016 peak.p.6
6. Mobile network users consumed 49.2 billion minutes of voice, 8% of them over Wi-Fi.p.6