Dutch Payments Forum (MOB) Annual Report 2025 (De Nederlandsche Bank)
Save
De Nederlandsche BankSummary
- Total damage from bank helpdesk fraud rose to €25.8 million, from €22.7 million in 2024.p.4
- Consumers are advised to keep enough cash for three days, calculated at €70 per adult and €30 per child.p.8
- Damage from phishing, stolen and lost cards and CNP fraud was €9.1 million, against €6.5 million a year earlier.p.11
- The relative use of cash at the till was 17% in 2025, two percentage points lower than in 2024 (19%), against 50% in 2015.p.23
- 92% of respondents find it important for society that paying with cash remains possible, and 74% for themselves.p.23
- Payment fraud reported in the EU/EEA in 2024 amounted to €4.2 billion, or 0.002% of total transaction value.p.12
Key insights
- Three ATM explosive attacks took place in the Netherlands in 2025, against eight in 2024 and 95 in 2019.p.15
- 14 counterfeits per million genuine banknotes were discovered in 2025, among 31 billion genuine euro banknotes in circulation worldwide.p.14
- More than one in six adult Dutch people (2.6 million people) do not carry out banking and payment services fully independently.p.17
- One in ten customers experienced discrimination at banks and payment institutions, and one in three among customers with a non-Western background.p.19
- Availability of card payments is estimated at around 99.9%.p.10
- 21% of people experience an improvement from digitalisation.p.18
Topics and entities
Summary and figures generated from the document and checked automatically: every number shown appears on the cited page. The full document is available from the publisher. Publishers can request removal.