The Multi-Year AI Advantage: Building the Enterprise of Tomorrow (Capgemini Research Institute)

Summary

• The findings are based on a global survey of 1,505 senior leaders at director level and above across 15 countries.p.4
• 38% of organizations have already scaled their Gen AI use cases.p.24
• Strong executive sponsorship is widely regarded as the most effective catalyst for AI adoption (67%).p.7
• 75% of organizations view AI as a long-term capability with a 5+ year investment horizon.p.10
• 66% of organizations believe that failing to scale AI as rapidly as competitors risks losing their competitive edge.p.16
• Sales & marketing is the top AI investment priority (63%), ahead of IT operations (55%).p.21
• 46% of Chinese organizations are piloting or deploying agentic AI, compared with 41% in the United States and 30% in Europe.p.25

Key insights

1. Operational efficiency and cost reduction is the area where most organizations expect AI value (85%).p.19
2. 64% of organizations are actively investing in or evaluating small language models or fine-tuned open-source models.p.29
3. AT&T reports that 50,000 employees have completed AI training.p.18
4. Volkswagen Group will invest $1.17 billion by 2030 in AI technologies.p.14
5. Bosch plans to invest $2.7 billion in AI by 2027.p.16
6. 61% expect Gen AI to create a major impact for their organization in 2026, followed by physical AI (43%).p.24