The State of Enterprise AI 2025 Report (OpenAI)

Summary

• More than 1 million business customers now use OpenAI's tools.p.2
• OpenAI serves more than 7 million ChatGPT workplace seats, and ChatGPT Enterprise seats rose approximately 9x year-over-year.p.5
• ChatGPT message volume grew 8x and API reasoning token consumption per organization increased 320x year-over-year.p.3
• Enterprise users report saving 40-60 minutes per day using AI.p.3
• The median sector grew more than 6x in 12 months, with the technology sector leading at 11x.p.3
• Frontier workers send 6x more messages and frontier firms 2x as many messages per seat than the median enterprise.p.3

Key insights

1. Weekly users of Custom GPTs and Projects have increased approximately 19x year-to-date.p.5
2. More than 9,000 organizations have processed over 10 billion tokens, and nearly 200 have exceeded 1 trillion tokens.p.6
3. 75% of surveyed workers report that AI improved the speed or quality of their output.p.7
4. 87% of IT workers report faster IT issue resolution and 73% of engineers report faster code delivery.p.7
5. Coding-related messages outside engineering, IT and research grew by an average of 36% over six months.p.8
6. Australia, Brazil, the Netherlands and France show the fastest growth in business customers, above 143% year-over-year.p.12
7. Frontier workers send 17x as many coding messages as the median worker.p.14
8. A BCG study found AI leaders achieved 1.7x revenue growth, 3.6x total shareholder return and 1.6x EBIT margin.p.16
9. Fin Voice resolves 53% of calls end-to-end, with latency decreased by 48%.p.17