Managerial Competency Profile and Performance of Microfinance Institutions in Goma (Scholarly Journal of Management Sciences Research)

Summary

• The study surveyed 148 staff members of microfinance institutions in Goma in July 2024.p.1
• It uses 9 variables: 3 independent variables for managers' competency profile, 3 dependent variables for performance, and 3 sociodemographic variables.p.1
• Of 150 respondents, 148 questionnaires were completed correctly.p.9
• Among the 148 respondents, 56% were men and 44% were women.p.11
• Managers' competencies explain 20% of the variance in financial performance and 14% in market performance.p.14
• Generic skills do not significantly influence financial or market performance, but have a positive influence on operational performance.p.19

Key insights

1. Conceptual skills influence financial and market performance significantly and positively, but not operational performance.p.19
2. Technical skills show confirmed positive relationships with financial, market and operational performance.p.15
3. A higher level of education weakens the effect of generic skills on financial performance, a negative and significant moderation effect.p.21
4. Seniority in the firm does not substantially change the impact of conceptual, generic or technical skills on performance.p.21
5. Competencies were measured subjectively on a Likert scale from 1 to 5.p.10
6. Most managers studied management or economics, at 44.6% and 47.3% respectively.p.11
7. Hypotheses were tested with partial least squares structural equation modelling on data collected through Google Forms.p.22