Telecommunications Dispute Resolution Panel Activity Report 2025 (Bundesnetzagentur)

Summary

• The panel received 5,524 requests to start dispute resolution procedures in 2025, more than twice the 2,534 received in 2024.p.8
• There were also 1,551 other enquiries and requests for assistance.p.8
• 35% of requests concerned the content and implementation of contracts.p.8
• The panel completed processing of 3,391 procedures, 3,005 of which were admissible requests.p.10
• The parties reached agreement in 1,274 cases, which is 38% of terminated procedures.p.10
• Participation was refused in 30% of terminated procedures, up from 26% in 2024.p.11
• The average duration of procedures was just under 14 weeks, versus nine weeks in 2024.p.12

Key insights

1. Faults accounted for 19% of requests, billing issues 13% and reduced data transmission speeds 12%.p.9
2. The agreement rate among admissible requests was 42%.p.10
3. The panel refused 386 inadmissible requests, 11% of terminated procedures versus 13% in the previous year.p.10
4. The panel proposed a solution in 64 cases, of which 34 were accepted.p.10
5. 672 requests were withdrawn by the applicant.p.11
6. The panel was founded in 1999.p.6