Ernst & Young LLP

Company · UN · 2 documents

Key number

71%

Banks that have implemented or soft-launched GenAI capabilities. EY p.6

Key number

25%

Average GenAI use case success rate. EY p.19

AI in Banking: GenAI Survey Insights

Survey

EYMarch 202526 pages

A total of 71% of surveyed bank respondents have implemented or soft-launched generative AI capabilities.

Generative AI in Insurance: Key Survey Findings

Survey

EYMarch 202528 pages

68% of insurers prioritize cross-selling value-added products via chatbots across client-facing functions, followed by 56% prioritizing direct-to-customer personalized advertising.